Ok, despite wanting an iPhone since early 07, I was not much of an apple consumer-pet when the Australia launch came up as I did not line up overnight to secure one. I then admittedly took my sweet ass time getting down to an Optus store (Vodafone and Telstra's offerings are a joke!) to see if I could finally get my hands on one.
Anyway at first I was told that I would have to sign onto the contact and wait to receive the phone, which would take around one to two weeks. I was planning to sign up to a 24 month contract (which in modern day mobile phone terms, may as well see me through to retirement!) and on one of the higher-spend packages. I also currently reside in pre-paid brick land (... a mobile that dates back at least five years) so to start being charged for a data package and plan when I can't use it seems somewhat absurd.
After further enquiry today however, I was told the phone won't be available for around four weeks after signing a contract! That would mean I would be paying for a whole month's contract to do nothing but sit and smell the roses until the phone arrived. What would happen to customers who had no phone I wonder!
I simply do not understand this service ethos - it's like Optus are of the mindset that they are doing customers the favour rather than the other way around. They told me my order would be rainchecked, but this ain't no Target, if I want a semi-expensive item and its out of stock, simply order it and let me know when its in. If its sold out, fair enough but don't bother me with this raincheck babble!
Edit 23/07/08: I must confess I caved in today and signed up :(